Shipping issue- scammed?

Im wondering if anyone has had the same issue as me. Which is that I paid for wristbands WITH international shipping- and this was at least 25 euros more expensive per ticket- (does anyone remember exactly how much more?)

Anyways, now I’m asking to get this amount refunded, as my wristbands never arrived. Even though I surely put in all of the right info. But MadCool replied and said it’s not possible “because I selected to pick the wristbands up at the venue”. 

I somehow am left with a feeling that I’ve been slightly scammed. I kind of remember that it also was not possible to but any other ticket than the “international shipping”, which in itself is very fishy. I remember wanting to simply choose the standard ticket with pick up at the venue.

Did anyone have a similar experience? Any advice?